Frequently Asked Questions
Everything you need to know about shopping with Conatural
What shipping methods do you offer?
We provide standard and expedited shipping options across the country. Standard delivery typically takes 3-5 business days, while expedited shipping arrives within 1-2 business days.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Simply contact our support team to initiate a return request.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to monitor your shipment's progress in real-time.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
Are your products cruelty-free and organic?
Yes, at Conatural, we are committed to ethical sourcing. Our products are cruelty-free and formulated with high-quality organic ingredients whenever possible.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer service team immediately.